Privacy Policy

Introduction

Welcome to LaabhPOS, an all-in-one business and point-of-sale (POS) platform developed by Vistaran Technologies. This Privacy Policy outlines our commitment to protecting your personal information and describes how we collect, use, disclose, and secure your data while you use our services, mobile applications, and website.

We value your privacy and are fully dedicated to ensuring transparency and control over your information. By using LaabhPOS, you accept the practices described in this policy.

1. Information We Collect

a. Information You Provide to Us

  • Personal details: Full name, email address, phone number
  • Business details: Company name, business category, GSTIN, address, and other operational information
  • Account details: Login credentials such as username and password
  • Billing and financial details: Payment gateway info, transaction logs, invoicing data
  • Support communications: Emails, chat transcripts, or call records with our support team

b. Automatically Collected Information

  • Device and browser info: IP address, operating system, browser version, language settings
  • Usage data: Clicks, visited pages, session durations, error logs, and referral links
  • Cookies and local storage: Preferences, authentication tokens, and session tracking
  • Approximate geolocation based on IP for security and compliance purposes

c. Customer and Transactional Data

  • Customer names, contact information, and purchase history
  • Sales orders, invoices, billing summaries, and payment status
  • Inventory records, movement logs, and stock alerts
  • Employee or staff access logs and activity tracking (optional features)

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and enhance the LaabhPOS platform
  • Personalize the dashboard and user experience based on preferences and usage
  • Deliver features like billing, inventory control, sales reports, loyalty programs, and analytics
  • Offer timely customer support, account assistance, and technical help
  • Ensure legal and regulatory compliance (e.g., GST reporting, data audit)

We may also anonymize and aggregate data to derive insights for product development, improve system performance, and generate benchmarks that help customers understand their business performance.

3. Legal Basis for Processing

For users in regions with data protection regulations (e.g., GDPR), we rely on the following legal bases:

  • Contractual necessity – to provide access and features you have signed up for
  • Legitimate interests – to monitor, analyze, and improve product usage and security
  • Compliance with legal obligations – including financial records and tax laws
  • Consent – obtained explicitly for marketing or optional features

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share it only under the following circumstances:

  • With third-party service providers such as cloud hosts, email vendors, and payment processors (bound by data protection agreements)
  • With government or legal authorities when required by law or legal processes
  • With successors or partners in case of a company acquisition or merger, under strict confidentiality

All data sharing is governed by strict agreements to ensure privacy and data protection.

5. Data Retention

  • We retain data as long as your account remains active
  • Some data may be stored for a legally mandated period (e.g., tax records)
  • You may request data deletion, subject to legal and contractual limitations

6. Security of Your Data

We follow industry best practices to ensure the security of your information:

  • All data is encrypted in transit via SSL and securely stored
  • Access is restricted by roles and authorization layers
  • We conduct regular audits, backups, and vulnerability checks

7. Your Data Rights

Depending on your country or region, you may have the right to:

  • Access and review your personal information
  • Correct or update inaccurate data
  • Request deletion or data portability
  • Withdraw consent for optional uses (e.g., marketing)
  • Object to certain processing activities

8. Cookies & Tracking Technologies

We use cookies, local storage, and session data to:

  • Remember login sessions and user preferences
  • Track traffic patterns and product performance
  • Enhance security and prevent fraudulent activities

You can disable or manage cookies through your browser settings, but doing so may limit some functionality.

9. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

10. International Transfers

If you are accessing our services from outside India, be aware that your data may be transferred to and stored in servers located in India or other jurisdictions. We ensure appropriate safeguards are in place for such transfers.

11. Policy Updates

We may occasionally update this Privacy Policy to reflect changes in our practices, legal requirements, or improvements. Any changes will be posted on this page with a revised effective date. For major updates, we may notify you via email or dashboard alerts.

12. Contact Us

Vistaran Technologies

Email: support@vistaran.com

Website: https://laabh.vistaran.com